Sorry..I have to rant.
Service fiasco....
I went to Carrs Honda in Chicago to get new rear S02s mounted on my S. A very simple service procedure you would think...guess again:
- Original price quoted was unusually high...after mentioning the prices of other competitors...they discounted over 50%! hmm....
- Returned my car without the wheel lock key! Glad I checked before I left.
- Drove the car off the dealership lot and noticed unusual road noise. I went home and noticed that one of the tires were mounted in the WRONG ROTATION! Wow...I mean I'm not a service tech, but I know that this car uses unidirectional tires and that following an --> (arrow) is pretty simple.
I went back to get the tire remounted, and the service dept was closed. I was ready to leave town for Memorial day weekend but no way was I going to drive on the expressway on one reversed S02. I would imagine that they could have been held liable if my traction was lost in the rain due to driving on the wrong tread pattern. If I didn't catch it, I would have put unusual wear on the tire going on the expressway. How long does it take to put one 'reverse' mile on your tire? I would have put 300 in one weekend! I understand that it's a Friday...and those guys want to get home. However something like this should not be overlooked.
Of course I was upset that I was going to miss my dinner plans that night because I wasn't going to drive on the tire. I wanted the service manager paged but the sales managers couldn't help. I went in the next day and explained the whole situation...they comped the service obviously. I really didn't care about the money though....it was the time that I couldn't get back. I lost a day of my vacation. Oh and you bet I'm going to slam them when they call back for a service survey!
PLEASE American Honda....train your service people! These are NOT CIVICS!!!!
Service fiasco....
I went to Carrs Honda in Chicago to get new rear S02s mounted on my S. A very simple service procedure you would think...guess again:
- Original price quoted was unusually high...after mentioning the prices of other competitors...they discounted over 50%! hmm....

- Returned my car without the wheel lock key! Glad I checked before I left.

- Drove the car off the dealership lot and noticed unusual road noise. I went home and noticed that one of the tires were mounted in the WRONG ROTATION! Wow...I mean I'm not a service tech, but I know that this car uses unidirectional tires and that following an --> (arrow) is pretty simple.

I went back to get the tire remounted, and the service dept was closed. I was ready to leave town for Memorial day weekend but no way was I going to drive on the expressway on one reversed S02. I would imagine that they could have been held liable if my traction was lost in the rain due to driving on the wrong tread pattern. If I didn't catch it, I would have put unusual wear on the tire going on the expressway. How long does it take to put one 'reverse' mile on your tire? I would have put 300 in one weekend! I understand that it's a Friday...and those guys want to get home. However something like this should not be overlooked.
Of course I was upset that I was going to miss my dinner plans that night because I wasn't going to drive on the tire. I wanted the service manager paged but the sales managers couldn't help. I went in the next day and explained the whole situation...they comped the service obviously. I really didn't care about the money though....it was the time that I couldn't get back. I lost a day of my vacation. Oh and you bet I'm going to slam them when they call back for a service survey!

PLEASE American Honda....train your service people! These are NOT CIVICS!!!!
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